At HeatWalga, we understand the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our heating repair and maintenance services across Canada. We are committed to maintaining the highest standards of privacy and data protection in accordance with applicable Canadian privacy laws and regulations.
When you engage with HeatWalga for heating services in Toronto, Montreal, Vancouver, Calgary, Ottawa, Edmonton, or other Canadian locations, we may collect the following types of information:
This includes your name, home or business address, telephone number, and other contact details necessary to provide you with our heating repair services. We collect this information when you request a service, schedule a maintenance appointment, or contact us regarding heating system issues.
Details about your heating equipment including make, model, age, service history, and specific issues you're experiencing with your furnace, boiler, radiator, or other heating components. This information helps our technicians diagnose and resolve your heating problems efficiently, especially during emergency situations in cold Canadian weather.
Information about your property as it relates to heating system installation, repair, or maintenance, such as property type, size, heating zone configurations, and existing system specifications. This data enables us to provide accurate service recommendations and solutions tailored to your specific heating needs.
When you visit our website, we may collect device information, IP address, browser type, and browsing patterns through cookies and similar technologies. This helps us optimize our website experience for those seeking heating services and emergency repairs.
HeatWalga uses your personal information for the following purposes:
HeatWalga respects your privacy and is committed to protecting your personal information. We do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:
We may share your information with trusted third-party service providers who assist us in delivering our heating services, such as specialized technicians for complex heating system repairs, parts suppliers for specific heating components, or payment processors for service transactions. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide their services.
We may disclose your information when required by law, such as in response to a court order, legal process, or government request. This may include compliance with building code regulations, heating system safety standards, or environmental regulations related to heating systems in Canadian jurisdictions.
HeatWalga implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are designed to ensure the ongoing confidentiality, integrity, and availability of your data when you use our heating services.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We regularly review and update our security practices to maintain the highest standards of data protection for our heating service customers across Canada.
As a customer of HeatWalga heating services, you have certain rights regarding your personal information:
HeatWalga may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements related to our heating repair and maintenance services. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.